Shipping & Returns


SHIPPING
We can send your order anywhere within the United Kingodm and Internationally dependent on the availialbity of a suitable courier service provided that the order does not include any item banned for import. Please check before orderingm especially if ordering any form of Crossbow. The ownership of these is either banned or requires a licence in some countries. Arbalist Armoury will not be responsible for any item ordered which is subsequently seized by local customs.

All our items are packed at time of order for safe delivery. We ship all products by TNT courier unless otherwise directed. This usually takes between 1 to 5 working days depending on the delivery service in the destination area.

We normally ship our products which are in stock on the next business day following reciept of clearend payment unless requested otherwise. If we are unable to dispatch your order within three business days we will contact you and advise you of the expected dispatch date. Please note that some of our products are made to order and these products will require additional time for manufacture prior to despatch.

We can also arrange collection in person erither from our premises or from an event we are attending. In this instance no additional shipping / packing costs will be charged.

Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.

ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.

RETURNS POLICY
If an order has been dispatched by courier and is not received or if an item is received and it is either damaged or faulty, a return claim MUST be filed with Arbalist Armoury within 3 days from date of despatch of goods.

Email details of your claim to sales@arbalistarmoury.co.uk
The following options will then be made available:

1. Replacement: If possible, a replacement will be sent, subject to availability.

2. Credit: If no replacement is available, a credit will be offered to the full amount of the purchase price.

3. Refund: If a refund is required, it will be provided according to the original payment (i.e. if payment was made on Visa, the visa will be credited. If the item was purchased by direct credit, the debited account shall be credited).

Returns are not accepted due to a change of mind, so please choose carefully.
Exchanges will not be permitted.


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